9. Maintenance

All sites we look after require a maintenance fee. One of the main reasons is to keep your site updated with the latest patches, which means no security breaches. Hackers are using more sophisticated methods to attack sites, and security patches thwart them.

We take a proactive stance when it comes to updating the software. This helps security, sure, but software improves over time, and new features are constantly added. As web designers in Aberdeen, UK, we can offer remote services and usually build sites using Craft CMS, a product that has improved massively since its launch ten years ago.

Website Downtime

Your site will be monitored by a third-party service that instantly detects downtime. We get text and email alerts if your site is down or unavailable for over a minute. Whilst our uptime is close to 100% (an average of 99.78% over the last four years), sites can occasionally go down. These alerts prompt us to look into the issues immediately.

Proactive approach

We include two hours a month worth of general edits within our maintenance of your website. This could be adding a new product, updating the navigation, or updating images. We will not ‘nickel and dime’ you for such trivial tasks. Even if slightly over the 2 hours, there will be no invoice. We are committed to client success and healthy relationships - we don’t believe in charging clients for minor edits like these.

Extras

Many of our clients run Pay Per Click(PPC) campaigns and management of that account is included in our monthly maintenance fee. There is a kick-off fee for PPC but no ongoing monthly costs for standard campaign management. Unless the account needs a higher-than-usual number of resources put towards it, PPC is included in our monthly maintenance fee.

In short, our proactive approach to looking after your site is designed to keep it secure and up-to-date. PPC management and two banked hours are included in the monthly fee of £150. Your site requires maintenance, and it will be looked after very well.